Based in Washington, Ross is a general manager of a food safety company. His musings explore life, work and every moment in between.

"I hear you"

“I hear you.”

Spending time with me and paying attention to my verbal quirks will quickly make you aware of a phrase I use regularly; “I hear you.” What was originally intended as a disarming and empathy-filled expression to help the recipient understand that I have heard, understood and acknowledged their opinion has since become weaponized. Now, the recipient of “I hear you” is heard with the impression of rejection, dismissal and assumes the posture of ‘brace for impact.’ Instead of empathy, the expression is now combative. It has lost its mojo, it must be retired.

Expressions I have retired:

“I hear you.”

“I’m confused.”



“Irregardless.” <- this is not a word but tricked me for a while

“Today is the first day of the rest of your life.”

To obtain trust, put your trust in others.

Hyperbolic Discounting