Maintaining status, title, authority and relationship are just a few of the excuses people use in order to avoid telling their boss, leader or friend what they need to know to be successful. Being insulated from feedback is to be blind to the vital tools required to shape strategy. This is far too common a problem. At home we shy away from telling our spouse, our parents, our kids the hard truths to avoid conflict or to maintain a relationship. Yet the unspoken truth becomes unchecked and unchanged. Over time it creates resentment.
I am working on this kind of direct and straightforward feedback. To confront the reality and when necessary, to be brutally honest. At times I have been effective, other times I have chickened out.
As I have traveled to each office this quarter (see you in Pasco & Eugene this week, Boise next), many are engaging me this way to help me with what we need to be doing as an organization. I appreciate the feedback, the questions and the emails. The ideas you share with me are my fuel for creating our future vision. I am encouraged by what I have witnessed this past week in Salt Lake - the ability to talk to each other without pretense, to share that singular truth for the good of the office, client and company. So, here’s to another week of saying what needs to be said, doing what needs to be done and not chickening out – most of the time.