Based in Washington, Ross is a general manager of a food safety company. His musings explore life, work and every moment in between.

Leadership by Imitation

It is not just what you say, it’s how you say it.

“Anyone who travels very much on airlines in the United States soon gets to know the voice of the airline pilot … coming over the intercom … with a particular drawl, a particular folksiness, a particular down-home calmness that is so exaggerated it begins to parody itself (nevertheless!—it’s reassuring) … the voice that tells you, as the airliner is caught in thunderheads and goes bolting up and down a thousand feet at a single gulp, to check your seat belts because ‘it might get a little choppy’ … the voice that tells you (on a flight from Phoenix preparing for its final approach into Kennedy Airport, New York, just after dawn): ‘Now, folks, uh … this is the captain … ummmm … We’ve got a little ol’ red light up here on the control panel that’s tryin’ to tell us that the landin gears’re not … uh … lockin into position when we lower ‘em … Now … I don’t believe that little ol’ red light knows what it’s talkin about—I believe it’s that little ol’ red light that iddn’ workin’ right’ … faint chuckle, long pause, as if to say, I’m not even sure all this is really worth going into—still, it may amuse you … ‘But … I guess to play it by the rules, we oughta humor that little ol’ light … so we’re gonna take her down to about, oh, two or three hundred feet over the runway at Kennedy, and the folks down there on the ground are gonna see if they caint give us a visual inspection of those ol’ landin’ gears’—with which he is obviously on intimate ol’-buddy terms, as with every other working part of this mighty ship—’and if I’m right … they’re gonna tell us everything is copacetic all the way aroun’ an’ we’ll jes take her on in’ … and, after a couple of low passes over the field, the voice returns: ‘Well, folks, those folks down there on the ground—it must be too early for ‘em or somethin’—I ‘spect they still got the sleepers in their eyes … ‘cause they say they caint tell if those ol’ landin’ gears are all the way down or not … But, you know, up here in the cockpit we’re convinced they’re all the way down, so we’re jes gonna take her on in … And oh’ … (I almost forgot) … ‘while we take a little swing out over the ocean an’ empty some of that surplus fuel we’re not gonna be needin’ anymore—that’s what you might be seein’ comin’ out of the wings—our lovely little ladies … if they’ll be so kind … they’re gonna go up and down the aisles and show you how we do what we call “assumin’ the position” ‘ … another faint chuckle (We do this so often, and it’s so much fun, we even have a funny little name for it) … and the stewardesses, a bit grimmer, by the looks of them, than that voice, start telling the passengers to take their glasses off and take the ballpoint pens and other sharp objects out of their pockets, and they show them the position, with the head lowered … while down on the field at Kennedy the little yellow emergency trucks start roaring across the field—and even though in your pounding heart and your sweating palms and your broiling brainpan you know this is a critical moment in your life, you still can’t quite bring yourself to believe it, because if it were … how could the captain, the man who knows the actual situation most intimately … how could he keep on drawlin’ and chucklin’ and driftin’ and lollygaggin’ in that particular voice of his. That particular voice may sound vaguely Southern or Southwestern, but it is specifically Appalachian in origin…. In the late 1940’s and early 1950’s this up-hollow voice drifted down from on high, from over the high desert of California, down, down, down, from the upper reaches of the Brotherhood into all phases of American aviation…. Military pilots and then, soon, airline pilots, pilots from Maine and Massachusetts and the Dakotas and Oregon and everywhere else, began to talk in that poker-hollow West Virginia drawl, or as close to it as they could bend their native accents. It was the drawl of the most righteous of all the possessors of the right stuff: Chuck Yeager.” [From Chapter 3, The Right Stuff by Tom Wolfe.]

Chuck Yeager was a hero to many inside and outside of the aviation circles. Many wanted to emulate and be like him and his tone caught on with pilots around the country. Leaders at every level are emulated and interpreted and anything that is easy to pattern yourself after is copied. Behavior, work ethic, values, respect or disrespect, doing things the right way or cheating, and of course cadence are all part of the imitation game. As leaders at work or at home, our behaviors are copied. Let’s choose the right behaviors for those around us to imitate. We’d all hate to have them imitate us at our worst. At the very least, tone matters.

Have a great week drawlin’ and chucklin’ and driftin’ and lollygaggin’.


Perceived Value

2017 Tour de France